Route every conversation to the right person, automatically
Assign conversations to the right team member or department based on the rules you set, so nothing sits in a shared inbox waiting for someone to notice it.
Trusted networks and channels
CMND.aiGmailStripeWebhooksWhatsAppMeta LeadsFacebookInstagramGoogle LeadsGoogle CalendarCMND.aiGmailStripeWebhooksWhatsAppMeta LeadsFacebookInstagramGoogle LeadsGoogle CalendarCMND.aiGmailStripeWebhooksWhat you can do
Conversations that find the right person on their own.
Rule-based routing
Route conversations by department, topic, or workload. You decide the rules.
Nothing sits unassigned
Every new conversation lands with an owner automatically instead of waiting in a shared queue.
Roles control access
Team roles decide who can see, reassign, or close which conversations.
See assignment load
Check who's carrying the conversation load with visibility across your team's inbox.
How it works
Define your rules
Set the conditions that decide where a conversation should go: department, keyword, or channel.
Conversations route automatically
New conversations are assigned the moment they arrive, based on your rules.
Reassign anytime
Any team member with the right role can reassign a conversation in one click.
Agent assignment, answered
Common questions about routing conversations to your team.
Explore more features
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